Fleeteye CSI

Fleeteye CSI is used extensively within the vehicle leasing and materials handling sectors to benchmark the satisfaction of the fleet operators with the services provided by their suppliers. In the UK, Fleeteye CSi represents more than 80% of the UK contract hire market, making it the most authoritative guide to fleet sector opinion available.

Fleeteye CSI could be easily be utilised in any customer service focused industry where suppliers wish to benchmark customer satisfaction with their service delivery against their competitors

Key benefits:

An accurate snapshot of customer satisfaction across all aspects of the products and services supplied.

Immediate feedback regarding service delivery and quality standards.

A comparison of each participating company versus its competitors.

An objective measure of customer expectations and whether these are being met.

The ability for participating companies to pinpoint with accuracy where service and product  improvements need to be made.